Our employee health and safety always comes first and anything we can do to prioritise the wellbeing of our team is of the utmost importance to us. As a result, our dressmaking studio has been closed throughout lockdown, however, the dressmakers have recently made a safe return to work and are currently working through the backlog of orders whilst adhering to government imposed social distancing guidelines. As a result, orders are currently taking approximately 4 weeks to be crafted and shipped. Thank you for your understanding at this uncertain time - we look forward to the time when we can see you wearing your chosen Olana pieces!
Olana carries just 3-5 pieces of stock per item with a 2-3 week stock replenish period. In the case where items are out of stock, those pieces will be made to order with an expected UK delivery time of around 2 to 3 weeks.
If your item is urgent, email us at email@example.com and we will certainly try to help you if we can.
How much is UK shipping?
We offer free standard UK shipping on orders over £200.
Each order below £200 is charged at a flat rate of £5 for standard shipping via the Royal Mail First Class Tracked service.
Do you ship globally?
Yes we do! We offer international shipping to all destinations.Europe
We operate a standard charge of £18.00 and use Royal Mail tracked.
All orders over £300 receive free shipping.
Rest of the world
We accept orders worldwide for a delivery charge of £35.
All orders over £350 receive free shipping.
*Please note: Shipping costs are exclusive of any import tax or customs duties which may be payable on delivery. Olana is not responsible for for any fees charged by customs. The carrier will contact you in case of any extra charges or customs clearance. This may delay the delivery. Please be advised that it is your responsibility to pay for these extra charges.
Will I receive a tracking number?
Once your order has been shipped, we will send you an email containing a tracking number, which allows you to easily track the progress of your order. Please allow 48-hours from the time your order is first placed, until tracking information is made available. As we ship orders Monday - Friday, tracking details can only be supplied on weekdays.