Each Olana garment is handmade to order. As such, please allow 2-3 weeks for us to craft and ship your order to you.
If your item is urgent, email us at email@example.com and we will certainly try to help you if we can.
How much is UK shipping?
We offer free standard UK shipping on orders over £250.
Each order below £250 is charged at a flat rate of £7 for standard shipping via the Royal Mail First Class Tracked service.
If you would prefer your order to be sent via a speedier guaranteed service, we offer Royal Mail Special Next Day Delivery as an option for £10.
Please note this does not mean that your order will be shipped the day after you place your online order, it simply means that you will receive express shipping as soon as your garment(s) is completed.
Do you ship globally?
Yes we do! We offer international shipping to all destinations.
We operate a standard charge of £30.00.
All orders over £300 receive free shipping.
Due to varying customs regulations following Britain's exit from the EU, we are unable to guarantee customs clearance and must advise that you may incur delays and customs fees upon receipt of your order. Olana cannot accept responsibility for any fees or delays with your order.
We operate a standard charge of £50.00.
Rest of the world
We accept orders worldwide for a delivery charge of £35.
All orders over £350 receive free shipping.
*Please note: Shipping costs are exclusive of any import tax or customs duties which may be payable on delivery. Olana is not responsible for for any fees charged by customs. The carrier will contact you in case of any extra charges or customs clearance. This may delay the delivery. Please be advised that it is your responsibility to pay for these extra charges.
Will I receive a tracking number?
Once your order has been shipped, we will send you an email containing a tracking number, which allows you to easily track the progress of your order. Please allow 48-hours from the time your order is first placed, until tracking information is made available. As we ship orders Monday - Friday, tracking details can only be supplied on weekdays.